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Our website uses cookies to improve your experience and to ensure the website functions correctly. Below is a detailed description of the cookies we use.

What Are Cookies?

Cookies are small text files that are stored on your device when you visit a website. They are widely used to make websites work more efficiently and to provide information to the owners of the site.

How We Use Cookies

We use cookies for various purposes, which can be categorized as follows:

Strictly Necessary Cookies

These cookies are essential for the website to function correctly. Without these cookies, some parts of our website would not work. They do not store any personally identifiable information.

cc_cookie
- Purpose: Remembers if the user has consented to cookie usage.
- Duration: 6 months
- Purpose: Prevents Cross-Site Request Forgery (CSRF) attacks.
- Duration: Session
.AspNetCore.Identity.Application
- Purpose: Manages user authentication and maintains session state.
- Duration: Session
.AspNetCore.Mvc.CookieTempDataProvider
- Purpose: Temporarily stores data needed for the next request.
- Duration: Session
UMB-XSRF-V, UMB-XSRF-TOKEN
- Purpose: Prevents cross-site scripting attacks.
- Duration: Session
UMB_UCONTEXT, UMB_UCONTEXT_C
- Purpose: Maintains session state for logged-in users, visible only to administrators.
- Duration: Session
UMB_SESSION
- Purpose: Preserves session state across page requests.
- Duration: Session
UMB_PREVIEW
- Purpose: Allows previewed pages to function as published pages in the same browser session.
- Duration: Session
umb_installId
- Purpose: Stores the Umbraco software installer ID.
- Duration: Session
UMB_UPDCHK
- Purpose: Checks for Umbraco software updates.
- Duration: Session
TwoFactorRememberBrowser
- Purpose: Remembers that two-factor authentication is not needed for the next login.
- Duration: Session
eng_amts
- Purpose: Remembers the amounts used in the current payment in order to make a successful payment fail safe. An example of this would be when a user is logged out whilst making a successful payment.
- Duration: Session
eng_qids
- Purpose: Remembers the qube ids of the items within a the current payment, in order to make a successful payment fail safe. An example of this would be when a user is logged out whilst making a successful payment.
- Duration: Session

Analytics Cookies

These cookies collect information about how visitors use our website, such as which pages are visited most often. This helps us to improve the way our website works.

__utma
- Purpose: Distinguishes users and sessions for Google Analytics.
- Duration: 2 years
__utmb
- Purpose: Identifies new sessions/visits for Google Analytics.
- Duration: 30 minutes
__utmc
- Purpose: Determines the end of a browser session for Google Analytics.
- Duration: Session
__utmt
- Purpose: Throttles request rate for Google Analytics.
- Duration: 10 minutes
__utmz
- Purpose: Stores the traffic source or campaign that explains how the user reached the site.
- Duration: 6 months
_ga
- Purpose: Distinguishes users for Google Analytics.
- Duration: 2 years
ar_debug
- Purpose: Stores user preferences or debugging settings.
- Duration: Session

Third-Party Cookies
Our website uses third-party cookies, which are cookies set by a domain other than our own. These cookies enable features or functionality provided by third parties in connection with our website, such as analytics, advertising, and social media interactions.

Flywire:

Cookie type	Name	Expires	Necessity	Purpose
Session cookies	_peertransfer_payschool_hidden_announcements	Now + 1 day	Strictly Necessary	This cookie is used to deliver announcements and messages to users of our portal
	_peertransfer_payschool_session	End of session	Strictly Necessary	This cookie is used to remember key information (if you have allowed your browser to do that)
	peer_session_id	Now + 1 day	Strictly Necessary	This cookie retains the session id and allows the user to the platform
	user_logged_in	Permanent	Strictly Necessary	This boolean cookie is being used in the session management.
	rack.session	End of session	Strictly Necessary	This cookie retains the session id and allows the user to the platform.
	JSESSIONID		Strictly Necessary
	sso		Strictly Necessary
	AWSELB	Permanent	Strictly Necessary	This cookie retains a sticky session id used in load balancers
CloudFlare	__cfduid	Now + 1 year	Strictly Necessary	This cookie is used by CloudFlare to identity trusted web traffic. It does not collect or correspond to any user id. Please see the CloudFlare website for more details about this cookie.
Cloudflare (.cloudflare.com)			Strictly Necessary
Cloudflare (.dato-cms-assets.com)			Strictly Necessary
Cookies acceptance	flywire-cookies	Permanent	Strictly Necessary	This boolean cookie is used to store the cookies user acceptance.
Flash messages management	flywire-flash-message-*	Permanent	Strictly Necessary	This boolean cookie is used to avoid showing the message again.
User experience	fw_payschool_experiment	3 Months	Strictly Necessary	This cookie is used to track the user experience being used.
	peer_tracker_id	30 Minutes	Strictly Necessary
	fingerprint	Permanent	Strictly Necessary
	country	Now + 1 day	Strictly Necessary	This cookie is used to detect specific countries and offer mandatory messages.

Managing Your Cookie Preferences

You can manage your cookie preferences at any time by selecting the "Manage Cookie Consent" option on the profile menu if logged in, or on the page footer if not logged in. Please note that if you disable cookies through your browser settings, some parts of our website may not function properly.

Changes to This Cookie Policy

We may update our Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this policy periodically.

Contact Us

If you have any questions about our Cookie Policy, please contact us.

1. Introduction

Welcome to Engage by MRI, the customer interaction portal provided by Evolve Block & Estate Management. This platform is designed exclusively for current homeowners and leaseholders within estates we manage.

Engage provides you with a secure and convenient way to:

• View your account balances and payment history
• Access important documents related to your property or estate
• Report maintenance or other issues directly to our team
• Receive updates and news relevant to your building or estate

By registering for and using Engage, you agree to the following terms and conditions. Please read them carefully.

2. About Engage by MRI

Engage by MRI is a resident engagement platform developed by MRI Software. It enables residents and property owners to interact with their property management company through a user-friendly, cloud-based interface. Engage is a tool for streamlining communication, document access, and service requests, helping to foster transparency and efficiency in community living.

3. Eligibility and Registration

You may only register for an Engage account if:
• You are a confirmed customer of Evolve Block & Estate Management (i.e. a current flat or house owner in one of the estates we manage)
• Your property ownership is verified in our records
If you are unsure about your eligibility or have trouble registering, please contact your nearest Evolve office. Contact details are available on our website: www.evolve-management.co.uk.

4. User Responsibilities and Conduct

When using Engage, you must:
• Keep your login credentials confidential
• Use the portal only for its intended purposes (e.g., reviewing your property account, submitting issues, accessing documents)
• Ensure any information you submit is accurate and up to date
All users must behave respectfully and appropriately while using Engage. Use of this platform is subject to our Unacceptable Behaviour Policy. Any breach of this policy may result in suspension or termination of your access to the portal.

5. Privacy and Data Protection

Your data is handled in accordance with relevant UK data protection laws and our internal privacy practices. For more information about how your data is used, please refer to our Privacy Policy available on our website.

6. Portal Availability and Changes

We aim to keep Engage operational and accessible at all times. However, availability may be affected by maintenance, updates, or technical issues. We reserve the right to modify the features of Engage or these terms at any time. Where possible, you will be notified in advance of significant changes.

7. Support and Contact Information

If you have questions about your Engage account, issues accessing the platform, or general enquiries, please get in touch with your local Evolve office. Contact details for all locations can be found on our website:

https://evolve-management.co.uk